Devon Mannix | Marketing & Sales Enablement Specialist
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MSM Inc. Announces New Vice President of Client Services

(Rochester, NY) (January 17th, 2023) – MSM founder and CEO, Donna Shultz, along with Laurie Kamal, President & CFO, are proud to announce the promotion of Mary Ellen Hall to Vice President of Client Services.

Mary Ellen began her career with MSM Inc. nearly twenty-nine years ago and has been a leader in Client Services throughout her entire time with the company, most recently serving as the Director of Client Relationships. With over thirty-five years of experience in the tradeshow and events industry, she consistently brings a vast amount of knowledge and expertise to the MSM team and the clients she serves.

As the leader of the Client Services department, Mary Ellen fosters great relationships and creates amazing experiences for each of the clients she works with. Internally, Mary Ellen is an excellent mentor to all members of her team and ensures that everyone has the necessary skills and support they need to thrive in a client-facing role.

MSM Founder, Donna Shultz, explains, “Simply put, Mary Ellen loves people!  Her warm personality paired with her strong work ethic, vast knowledge of the industry and passion for serving others has served her well in her career with MSM Inc. and she is already thriving in her new strategic role”.

As the events industry continues to ramp up and return to normalcy in a post-pandemic world, Mary Ellen will continue to lead the MSM Client Services department and support the growing list of clients, projects, and employees.

If you would like additional information on MSM Inc. or have questions regarding this press release, please contact Devon Mannix at

MSM Inc. is a woman-owned experience agency based in Rochester, NY focused on delivering quality, service, and innovation in bringing brand stories to life for live and virtual events, as well as temporary and permanent installations.  MSM was the first agency RFP-certified by the Experiential Designers and Producers Association (EDPA), is a top industry fabricator with recurring placement on Exhibitor Magazine’s Find It Top 40 List and Event Marketer’s Fab 50 List, and opened sister agency The Experience Shop in 2018 to expand its offerings in non-traditional event marketing experiences. Visit for more details.